"The capacity to listen... this is something that you might take for granted, but most people don't know how to listen. More often than not you talk to somebody and you realize that in the meantime, this person is thinking of the next argument they are going to bring across... without having listened to what you have to say. So more often than not you find two people saying the same thing, like ten times, because they are not listening to each other. Everyone wants to bring up their own point of view without listening."