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In this episode I speak with Derek Pawsey, Head of Customer Journey at Wix.com, the DIY website-building giant.
As 'The' platform for easy-to-build professional websites, Wix's Customer Success operates a little differently to those as discussed in previous episodes. Due to their highly scalable and low-cost business model, it was fascinating to learn from Derek how Success is managed at Wix.
Enjoy!
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In this episode I speak with Derek Pawsey, Head of Customer Journey at Wix.com, the DIY website-building giant.
As 'The' platform for easy-to-build professional websites, Wix's Customer Success operates a little differently to those as discussed in previous episodes. Due to their highly scalable and low-cost business model, it was fascinating to learn from Derek how Success is managed at Wix.
Enjoy!