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https://www.linkedin.com/in/edfirth/

A lively, no-fluff conversation with Ed Firth on cutting through noise to find the real performance levers. We unpack practical diagnostics, Kolb’s learning cycle in action, the (un)conscious competence ladder, and why EQ must be the bedrock of coaching, leadership—and recruitment.

4 key points (taster bullets)

1. Signal > noise:
   Stop treating symptoms. Use sharp questioning and targeted diagnostics to find root causes—so you deliver ROI and win repeat business.
2. Learn → reflect → explain → apply (Kolb):
   Design experiences that get people doing, then reflect, add theory, and convert insight into next-day behaviour change.
3. Keep tuning the engine:
   Teams drift from conscious competence to unconscious incompetence. Build regular “under-the-bonnet” pit stops to recalibrate before performance breaks.
4. Hire for how, not just what:
   Make EQ visible in recruitment and development—self-awareness, social awareness, and self-regulation—so culture delivers the commercial results.

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