With nearly 30 years PM experience Nicole Anstiss is the General Manager of Harcourts Hamilton Rentals based in New Zealand, managing a big team with 1750 rentals! In this episode Nicole shares her years of experience on how to NOT TAKE THINGS PERSONALLY, ways to reduce conflict and convey right expectations so you can go home at the end of the day and have a life, without taking the burden of property management home with you!