With more than three decades of supply chain and digital transformation experience at Procter & Gamble and General Electric, Mark Dorfmueller talks with TraceLink’s Roddy Martin about the importance of operational resilience.

• Many companies have yet to make the transition to real-time, responsive, agile systems.
• Companies must identify core critical business capabilities, risks, and failure points.
• Focus first on a good definition of the problem you want to solve and the business outcome you want to achieve.