In our ninth Elusive Moose podcast episode, Jason and Molly tackle resolving conflict. All consulting and freelance work starts with a problem that needs to be solved—otherwise an outside party would not have to be brought in. With a variety of opinions, histories, and expectations at play, misunderstandings, mistakes, and bad chemistry can interfere with the consultant’s ability to solve the problem at hand. Should you offer a warranty on your work? What is the difference between something that is broken and something that is a change order? When should you fall on your sword and apologize?