The Consumer Financial Protection Bureau instituted a number of safeguard to protect debt collectors when communicating with individuals via text messaging and email. But in order to receive the protections of those safeguards, collectors have a lot of steps that need to be followed. In this episode of You Wanted a Rule, You Got a Rule, sponsored by Bedard Law Group, John Bedard walks through the steps that need to be followed in order for a collector to be able to invoke the Bona Fide Error defense when communicating via email and text messaging. For any collector that is planning on using these communication channels because the CFPB is now allowing it, understanding these conditions under which the Bona Fide Error defense can be used will be of critical importance.