In today's episode, I'll be sharing an experience that I had recently with a client who was unsatisfied with their purchase. As much as I wish this never happened, I think it's an important thing to talk about because as a small business owner - this is most likely going to happen to you at some point. But never fear, and don't give up, because the way you respond and what you do with the information you learn is only going to improve your business in the long run. 

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