In order to survive the deluge of data and myriad of decisions we make every day, humans adopt short-cuts, or heuristics. Unfortunately, we often rely on flawed biases and stereotypes resulting in poor decisions. In an effort to make sense of it all Steve sits down with Shari Belitz, founder of Shari Belitz Communications. The two discuss how psychology impacts litigation and settlement. As a mediator, Steve discusses how it is important to encourage parties to slow down their thought proce…