The COVID-19 pandemic made managed service providers front-line responders to the crisis. As businesses scrambled to shift their workforces from office to remote, MSPs raced to get clients set up and running quickly with stable endpoints, platforms, and support. While MSPs are built to deliver services remotely, not all are equipped to meet the volume and variety of IT needs of their clients in the time of an extreme crisis. IT By Design – a master MSP that specializes in supporting solution providers with technical, infrastructure, and human resources – is seeing an increase in requests for help amid coronavirus. The pandemic’s mitigation measures are revealing the strengths, weaknesses, and opportunities for managed services. IT By Design CEO Sunny Kaila joins Pod2112 to discuss how MSPs are coping with COVID-19’s fallout.