In this episode, Chris and Jayson dive into the “dinosaurs and asteroids” of the custom-integration world — the legacy habits, outdated business models, and market shifts that are reshaping how integrators survive and evolve. They explore why some companies adapt quickly while others get stuck, what today’s dealers really need to stay competitive, and how changes in consumer expectations, product ecosystems, and business practices are accelerating the extinction-level pressures on old-school CI approaches.

They also get into real-world dealer behavior, the rise of community-driven retail spaces, how gaming and trading-card culture intersects with modern AV experiences, and why integrators need to rethink what they consider “value” in both residential and light commercial projects.

As always, Chris and Jayson bring humor, honesty, and an inside look at how the industry works behind the scenes.

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