Change is hard. Rafsan makes it make sense. IT pro, MVP, and on-the-ground change agent, Rafsan Huseynov joins us to talk about what it really takes to roll out AI and Copilot agents across a global enterprise. From dealing with shadow IT to wrangling zone strategies and tech debt, Rafsan shares practical, hard-earned advice on how to drive adoption, win over skeptics, and keep innovation from getting stuck in POC purgatory. If you’re looking for the blueprint to scale responsibly without killing momentum, this will hit home.