None of us want to deal with unhappy customers but it is inevitable as a small business owner. In this episode, we discuss how to save your sanity and your reputation next time you must deal with one. 

Before you respond

Many of us get a negative email, message, or review and want to instantly respond while we are seething mad. Probably not the best way to respond. Before you reply:

• Breathe
• Empathize
• Do not take it as a personal attack
• Think of solutions

How to respond

• Listen objectively and get to the root of the problem
• Come up with a quick resolution
• Implement the resolution quickly
• Don't be a pushover
• Sometimes you cannot make them happy, no matter what you do

Sometimes you must fire customers

If a customer is too demanding or gets out of line, you can fire customers. Make sure you have disengagement language in client contracts where applicable. 

Links

((((((((((((((((((((((((((( Visit Show notes )))))))))))))))))))))))))

https://www.smallbizlife.com/blog/episode-97-how-to-deal-with-unhappy-customers

 

 

((((((((((((((((((((((((((( Mentions links )))))))))))))))))))))))))

https://www.smallbizlife.com/focus Free

https://www.smallbizlife.com/HQ

 

 

((((((((((((((((((((((((((( Rate and Review us in iTunes )))))))))))))))))))))))))

https://itunes.apple.com/us/podcast/small-biz-life/id1039595496 Small Biz HQ

 

((((((((((((((((((((((((((( Like our Facebook Page )))))))))))))))))))))))))

https://www.facebook.com/smallbizlifepodcast/

 

((((((((((((((((((((((((((( Join our Facebook Group )))))))))))))))))))))))))

https://www.facebook.com/groups/SmallBizLife/

 

 

((((((((((((((((((((((((((( Twitter  )))))))))))))))))))))))))

https://twitter.com/JefferyWIngram

https://twitter.com/KristinLIngram

https://twitter.com/SBLPodcast