"Audiences don't want to see you fail. They really are on your side. They want to see you succeed. When you get uncomfortable and nervous and start that spiraling, they feel embarrassed for you. They want to save you. They feel horrible, and it makes them very uncomfortable. If you think of any situation you've been in, I'm sure that you've ... If you've ever seen a nervous speaker, you really feel for them. But when it's us up there, we forget that. We think that everybody's against us and judging us, and it's not true. It really isn't true." -Heather Hansen

In this episode of Control the Room, I had the pleasure of speaking with Heather Hansen about her experience helping leaders speak up and build their communication skills. She shares a handful of the unique challenges of communication training in our globalized world. Later, she shares the two most important factors in developing as a communicator. We then discuss the role of listening in learning to speak up. Listen in for her predictions about the future of technology and communication.