Margaret Cowan is an Assistant Director at Services Australia and recently completed her AHRI certification with a capstone project that focused on improving the quality of HR services being provided to line areas within the agency. It was important to Margaret that during the project she achieved tangible outcomes that added value not only during the project but into the future. Her project looks at how to ensure different HR teams can work together to provide accurate and timely HR advice and support.

This series focuses on public sector employees who have completed their AHRI Certification, providing an opportunity for them to showcase their project. You will hear how the Certified HR Practitioner provided an innovative approach to a complex HR issue in their organisation.