All Things Considered CX with Bob Azman

Episode Highlights: David Edelman


Listen Later

We revisited a powerful conversation with David Edelman—a seasoned expert in marketing, executive leadership, and digital innovation, with experience at BCG, Digitas, McKinsey, and Aetna.

David broke down how customer experience has evolved into the key differentiator for brands, especially as products and services become more commoditized. He explored the intersection of digital transformation, AI, and data-driven strategy, emphasizing how organizations can deliver real value through meaningful, personalized interactions.

The episode highlighted stories from David’s work building advanced digital capabilities and developing executive-level strategies centered on customer experience. He walked us through the five promises of personalization and painted a compelling picture of what’s ahead, including the rise of agentic AI and collaborative ecosystems.

If you’re reflecting on how to better use data, personalize at scale, or align your organization around customer-centricity, this recap brings together the most valuable takeaways from an eye-opening episode.

...more
View all episodesView all episodes
Download on the App Store

All Things Considered CX with Bob AzmanBy Robert Azman

  • 5
  • 5
  • 5
  • 5
  • 5

5

3 ratings


More shows like All Things Considered CX with Bob Azman

View all
The Mel Robbins Podcast by Mel Robbins

The Mel Robbins Podcast

20,604 Listeners

HBR On Strategy by Harvard Business Review

HBR On Strategy

84 Listeners

HBR On Leadership by Harvard Business Review

HBR On Leadership

152 Listeners