In this special highlights episode, host Bob Azman features standout moments from two dynamic conversations—with Tyler DeLarm of Undigital and Mike Robinson of The Eighth Notch.

Tyler dives into the power of personalized unboxing and how it builds emotional brand loyalty.

Mike explores how AI, automation, and sustainability are reshaping retail and customer expectations.

Whether you're in CX, marketing, or retail, this episode offers fresh perspectives and actionable ideas for creating more authentic customer experiences.

🎧 Guests:

• Tyler Delarm – Head of Marketing at Undigital

• Mike Robinson – Founding member of The Eighth Notch, former exec at Gap & Macy’s

Key Takeaway:Personalization and purpose aren’t optional—they’re how brands win loyalty in today’s world.