We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count. 

Paula speaks to senior caseworker James Glover about her first few months in the role and shares what most excites her about the future.

We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count. Paula speaks to senior caseworker James Glover about her first few months in the role and shares what most excites her about the future.

Episode seven | Paula Sussex, Parliamentary and Health Service Ombudsman

Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve. 
 
Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.

Government

Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve. Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.

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Episode seven | Paula Sussex, Parliamentary and Health Service Ombudsman

Episode seven | Paula Sussex, Parliamentary and Health Service Ombudsman