Our Policy and Public Affairs Manager Anna Davies is joined by Dr Tony Dysart, Senior Lead Clinician at the Parliamentary and Health Service Ombudsman.

They discuss the launch of Tony’s new patient safety blog series and:

- how his work at PHSO informs his work as a GP

- the biggest patient safety challenges facing the NHS and how these can be overcome

- what culture changes are needed to improve patient safety

- how the NHS Complaint Standards can drive improvements.