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EQ and the Art of Influence
Many professionals wonder why others with less technical skill seem to get further in their careers. The answer often lies in their ability to build influence and trust through emotional intelligence rather than relying on formal authority.
In this conversation, Jen Shirkani explains how to use the "Three Rs" of EQ—recognizing, reading, and responding—to connect your goals with what your stakeholders actually care about. Whether you are delivering bad news or trying to change a leader's mind, these insights help you navigate tough workplace dynamics.
Key Takeaways:
The "Three Rs" of emotional intelligence: Recognizing, Reading, and Responding.
How to identify what a leader truly cares about to frame your pitch effectively.
The critical role of trust deposits in building long-term influence.
Why sarcasm and "experiential empathy" can backfire during stressful conversations.
Navigating the "Badzilla" trap when enforcing unpopular policies.
Moving from defensive rule-following to consultative partnership.
00:00 Why some people have more influence
01:05 Defining the Three Rs of EQ
01:52 Connecting ideas to what others care about
03:10 How to identify individual motivations
06:07 The role of trust in building influence
08:27 Starting with an EQI assessment
10:00 Delivering bad news using EQ
14:44 Cognitive vs. experiential empathy
16:14 Balancing employee advocacy and business needs
20:10 Common mistakes when trying to influence
22:56 Where to find EQ and influence resources
Find Jen
Website: https://www.penumbra.com/
LinkedIn: https://www.linkedin.com/in/jenshirkani/
Book Titles: Ego vs EQ and Choose Resilience
Find Andrea (me)
Website: https://thehrhub.ca/
LinkedIn: https://www.linkedin.com/in/andrea-adams1/
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By WRKdefined Podcast Network
4.6
88 ratings
Many professionals wonder why others with less technical skill seem to get further in their careers. The answer often lies in their ability to build influence and trust through emotional intelligence rather than relying on formal authority.
In this conversation, Jen Shirkani explains how to use the "Three Rs" of EQ—recognizing, reading, and responding—to connect your goals with what your stakeholders actually care about. Whether you are delivering bad news or trying to change a leader's mind, these insights help you navigate tough workplace dynamics.
Key Takeaways:
The "Three Rs" of emotional intelligence: Recognizing, Reading, and Responding.
How to identify what a leader truly cares about to frame your pitch effectively.
The critical role of trust deposits in building long-term influence.
Why sarcasm and "experiential empathy" can backfire during stressful conversations.
Navigating the "Badzilla" trap when enforcing unpopular policies.
Moving from defensive rule-following to consultative partnership.
00:00 Why some people have more influence
01:05 Defining the Three Rs of EQ
01:52 Connecting ideas to what others care about
03:10 How to identify individual motivations
06:07 The role of trust in building influence
08:27 Starting with an EQI assessment
10:00 Delivering bad news using EQ
14:44 Cognitive vs. experiential empathy
16:14 Balancing employee advocacy and business needs
20:10 Common mistakes when trying to influence
22:56 Where to find EQ and influence resources
Find Jen
Website: https://www.penumbra.com/
LinkedIn: https://www.linkedin.com/in/jenshirkani/
Book Titles: Ego vs EQ and Choose Resilience
Find Andrea (me)
Website: https://thehrhub.ca/
LinkedIn: https://www.linkedin.com/in/andrea-adams1/