I focused a few of the last conversations on the growing importance of voice-first technologies that have us swiping/typing less and talking more to our devices. And as consumer adoption of devices like Amazon’s Echo and Google Home, among others, takes off, companies need to get serious about how this will impact customer engagement. And next year is the year to start figuring it out, according to Eric Bisceglia, VP of Go-to-Market for Voysis, a voice AI platform that enables voice driven natural language instruction, search, and discovery across mobile, web, and devices.

Below is an edited transcript of our conversation. To hear the whole interview click on the embedded player below.