When getting a free cup of coffee isn't just a free cup of coffee, but an opportunity to ponder marketing and customer service and the full use of human resources who can do everything from pouring basic coffee from a glorified percolator to sculpting espresso foam into kitty-cats... ...Yes, welcome to the kind of Ericast episode you've always dreamed of... and one you'd like to comment on, by calling 206-339-3742 (a.k.a. 206-339-ERIC) or emailing me (eric) at ericast.com. Bonus resource: "50 Fancy and Pretty Arts of Coffee Foam"