We're back with what seems like a discussion of the Airship Ventures zeppelin visit to the Twin Cities but what actually ends up being a discussion of IT support and the idea, hope, goal or dream of "making every potential contributor the center of an unbounded personal network of social and technical resources." (That comes from an EDUCAUSE Podcast with Sally Jackson and her reference to the vision statement of IT@Illinois.) It's quite a mix, if I do say so myself. Give a call to the listener feedback line at 1-206-339-3742 (a.k.a. 1-206-339-ERIC) or send an email to me (eric) at ericast.com and check in with your thoughts and comments.