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A walk in the woods provides the background to this week's episode, where I talk about an awkwardly bad customer service interaction I witnessed at the Home Depot Kids Workshop (which has pretty much always been a fun experience for us... but not for the poor dad I saw last Saturday...), contrasted with an outstanding Tweet-driven interaction with Enom.

Questions? Ideas? Leave a message on the Listener Feedback Line at 206-339-3742 (a.k.a. 206-339-ERIC) or call my direct number that I mention in the podcast.  Whatever you do, don't email me (eric) at ericast.com.  (In the spirit of poor customer service, I'm trying reverse psychology in these show notes...)