How does one lead through a global pandemic that shuts all stores for the first time in a storied 119-year history? What can be done with inventory that evolves as quickly as it does in the fashion industry where last season could just as well be last century? UW Foster Alumnus and Nordstrom, Inc. CEO Erik Nordstrom will talk about the challenges and opportunities he sees moving forward. He shares his expertise on the changing definition of customer service and the massive acceleration of this change brought about by the events of 2020.