Skill gap, tools complexity, alert fatigue, and other market challenges have become increasingly difficult to navigate in the MSP space. And for those with limited resources, these obstacles will continue to inhibit successful customer service.  

In this exclusive interview, Host Karl spoke with Bitdefender's Erin Meyers and Jadon Montero in response to these growing issues and how MDR Foundations look to act as its solution.    

Erin has been in the technology industry for over a decade, beginning in Public and Analyst Relations before transitioning to her true passion, product marketing. As Senior Manager, Product Marketing at Bitdefender, Erin focuses on all things Managed Detection & Response (MDR) and is responsible for developing messaging, positioning, and go-to-market strategies that reflect the voice of the customer and convey the true value-props of managed cybersecurity services. Before joining Bitdefender, Erin was a product marketer at Expel, focusing on MDR, threat hunting, and partner integrations. 

Jadon is a product manager who specializes in bringing new technologies to market, including a SOAR platform at Rapid7 and a Cloud Attack Surface Management Product at Censys. He recently created Rapid7's Active Response capability for their MDR service, ensuring expeditious remediation in the case of an incident. As a Senior Director of Product Management at Bitdefender, Jadon is the product leader of the MDR service. Jadon is a Las Vegas native whose true joys in life are chicken wings, mezcal, and watching reality TV.

Resources and Links:

For more information, visit https://www.bitdefender.com

MDR Foundations for MSPs Datasheet: https://www.bitdefender.com/content/dam/bitdefender/business/msp/Bitdefender-MDR-Foundations-for-MSPs-Datasheet_en.pdf

MDR Datasheet: https://www.bitdefender.com/content/dam/bitdefender/business/products/managed-detection-and-response/Bitdefender-GravityZone-MDR-Datasheet-en.pdf

Sponsor Memo: Linode

Linode – a top Infrastructure as a Service provider has resources specifically for helping MSPs explore  the alternative cloud.

Discover this growing market: one of the best-kept secrets in building a scalable, thriving, modern Managed Service Provider business.

Learn about the cloud provider landscape, improving KPIs, security, and more in Linode's free ebook,

The MSP's Guide to Modern Cloud Infrastructure, available now.

This resource and more at linode.com/mspradio.

 

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