In her initial 7 years, Erin started working with SMBs and moved up to the up-market business segment, covering everything from onboarding, client support through to account management. In the last 2 years,  she has helped create and set up a Customer Success organization. They discuss how the growth and change in the CS world, connecting with their own people with culture and ensuring customers are getting ROI, becoming more outcomes-led by amplifying their impact. 

ADP is a human capital management technology provider, for employers of all business sizes across multiple segments.

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