ERM Implementation In Response To COVID - 19

This week we have Sean Catanese explaining Enterprise Risk Management in response to COVID-19. Sean is the ERM Services Program Manager in King County, Washington. His office handles: tort claims filed against the County, recovering matters of responsible third parties, complex public records, requests, insurance and contracts. Prior to the pandemic, they handled around 1800 new tort claims each year - the pandemic has drastically decreased the number of claims by 25%.

Sean shares the three main factors to their Enterprise Risk Management Program - leadership, resources, and effective storytelling - elaborating on their impact and how they’ve implemented this system in responding to the pandemic. He offers very pragmatic and clear examples of their ERM strategy and framework. It’s a insightful episode of decision-making, and risk management amidst the pandemic; “because good risk management comes down to good decision-making”