Every organisation pays an invisible fee when issues are escalated by habit rather than design. In this episode Mirko Peters explains the dynamics that turn predictable work into perpetual emergencies: unclear ownership, ambiguous priorities, missing rollback plans, and incentives that reward shouting louder instead of resolving root causes. The episode dissects both sides: what business thinks escalation achieves and why IT experiences it as context-free, costly interruption. You get a compact, practical framework to reduce escalation frequency and severity—triage rules, explicit escalation paths, lightweight reversible decisions, and ways to preserve context across handoffs. The goal is realistic: reduce firefighting, protect delivery cadence, and make escalation a deliberate governance tool instead of a reflex. This is a single-person, consultant-style monologue with precise, actionable guidance suitable for leaders, architects, and delivery managers.

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