In the latest episode of Corrs’ Essential ESG podcast, Phoebe Wynn‑Pope is joined by Caroline Marshall to explore Australia’s new Scams Prevention Framework and its implications across the financial services, telecommunications and digital platform sectors.

Phoebe and Caroline discuss why scams have become a pervasive and systemic issue in Australia, and why the Government has adopted a new “whole‑of‑ecosystem” regulatory approach that goes beyond traditional bank‑centric models seen in other jurisdictions.

The conversation examines key features of the regime, including the reasonable steps obligation, the allocation of regulatory oversight across the ACCC, ASIC and ACMA, and the emerging dispute resolution model. It concludes with practical guidance for organisations preparing for the new regime, including the importance of documenting controls, planning for internal dispute resolution, and adapting governance frameworks as scam risks and technology evolve.

This episode will be of interest to directors, compliance and risk professionals, and organisations operating in regulated sectors preparing for the commencement of the Scams Prevention Framework.

Essential ESG is a podcast series presented by Corrs that breaks down topical issues affecting the rapidly evolving environmental, social and governance landscape in Australia and beyond.