123: Essential Rules for Delivering Sensational Service, Regardless of Your Profession or Business
03.20.2015 - By Dave Anderson | Interviews with Peta Kelly, David Wood, Jairek Robbins, Chandler Bolt, and Josh Shipp
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It’s our fourth and final conversation with Lee Cockerell, and today we focus our discussion on the importance of Customer Service, why it’s something that matters to absolutely everyone, and how to improve your customer service immediately.
Disney is known worldwide for their Customer Service practices, and Lee shares some of the most important principles and guidelines he taught 40,000+ Cast Members at Disney.
In This Episode, You Will Learn:
Why Customer Service isn’t a department
Two simple words that can elevate your entire company culture, and guarantee that customers love you
Why you win customers one at a time, but you can lose them thousands at a time
The importance of rehearsal in life and business
5 Customer Service Rules to write down and follow every single day
Resources Discussed
BOOK: Creating Magic: 10 Common Sense Leadership Strategies From a Life at Disney
BOOK: The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
BOOK: Time Mangement Magic: How To Get More Done Every Day and Move From Surviving To Thriving
Sign Up For This! —> Thrive15: Learn to Start or Grow a Business (use the promo code ‘magic’)
Continue the conversation with me in these ways: Email at [email protected] and follow me on Twitter @_daveanderson.
Visit http://www.movingmillennials.com/123 for complete show notes, to download The Manifesto, and to receive your free ebook, 'The Millennial Mentors: Volume 1'.