One of the things we focus on at Fabling Built is establishing quality from the very beginning of our processes. We want to give homeowners the best customer experience they can have and that’s why we work from within to create the most efficient processes that allow us to elevate the whole experience.

Listen now to learn more about our passion to create the best customer experience, the thought processes behind what we do, and how we are able to deliver high-quality services consistently!

Key Talking Points of the Episode

[01:42] Where does Casey’s passion for customer experience come from?

[03:15] Are great reviews equivalent to good quality?

[04:45] How does Teimon help bring quality to the Fabling Built products and services?

[06:00] What are the 2 things that affect the customer experience the most?

[06:58] How do we handle lead time at Fabling Built?

[08:01] What is our current lead time for a kitchen renovation?

[09:55] What changes helped us speed up the process?

[12:18] What is the purpose of the systems and processes we have?

[13:16] How has the Fabling Built process grown since Teimon started working on it?

[14:25] What is the advantage of having information from the beginning?

[15:55] How does our current process give homeowners a better experience?

[17:12] How do we qualify the subcontractors we work with?

[18:41] Why do we follow a thorough process in qualifying subcontractors?

[21:20] How does our qualifying process help us grow Fabling Built more?

[25:01] Why do we say we’re partnering with homeowners?