Management Mastery

Establishing Your Department Climate


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Department Climate is essentially how the staff interact and treat one another as well as how they interact with clients and others outside of the department. 

A positive, respectful climate is essential to the successful functioning of your area. A negative working environment can handicap any department.

Ideally, you want to create or reinforce a climate where staff treat each other with dignity and respect, listen actively, ask productive questions, communicate constructively with candor and openness, and where staff feel support and have a strong connection to their work.

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Management MasteryBy Fred Ball & Rick Kendall