At a workshop on Continuous Software Engineering, Dr. Eben Haber from Couchbase and author of  the book "Taming Information Technology", discussed his work and answered our class questions about his ethnographic studies of work practices within complex socio-technical systems, in particular the studies of system administrators.  

To quote Eben, "if you have the chance to do ethnographic studies of work practices, do it!" In addition to answering questions about his work, he shares some tips on doing ethnography.   This Q&A was recorded live at a Senior Topics Course in Empirical Software Engineering at the University of Victoria on Oct 16th, 2020.  In preparation for today's workshop on continuous software engineering we read/watched materials posted  on this page.  

This talk is also available on YouTube

Here is a link to Eben's book: