CX Today's Susie Harrison hosts Anand Viswanathan, AVP & Global Head of CCaaS, Tata Communications.In this video, Anand shares his top tips on finding a best fit CCaaS platform. It also covers:<ul><li>The importance of scalability, security and compliance in making a CCaaS platform selection</li><li>Agent productivity and efficiency</li></ul>

CX Today's Susie Harrison hosts Anand Viswanathan, AVP & Global Head of CCaaS, Tata Communications. In this video, Anand shares his top tips on finding a best fit CCaaS platform. It also covers:The importance of scalability, security and compliance in making a CCaaS platform selectionAgent productivity and efficiency

CX Today's Susie Harrison hosts Anand Viswanathan, AVP &amp; Global Head of CCaaS, Tata Communications.In this video, Anand shares his top tips on finding a best fit CCaaS platform. It also covers:<ul><li>The importance of scalability, security and compliance in making a CCaaS platform selection</li><li>Agent productivity and efficiency</li></ul>

Evaluating CCaaS Platforms – Top Tips on Finding the Best Fit Solution

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

Share Evaluating CCaaS Platforms – Top Tips on Finding the Best Fit Solution

Sign up to save your podcasts

Evaluating CCaaS Platforms – Top Tips on Finding the Best Fit Solution

Evaluating CCaaS Platforms – Top Tips on Finding the Best Fit Solution