Adoption of AI in the enterprise has been increasing at a rapid pace over the past few years, transforming how organizations tackle everyday challenges and improve productivity. What does that shift look like in practice?

To hear first-hand about implementations of AI in banking and retail, CCS Insight’s Chief of Enterprise Research, Bola Rotibi, is joined by Oscar Barlow, Head of AI Advocacy at Starling, and Colin Featherstone, Head of Technology at Morrisons. Oscar is focused on making Starling an AI-fluent bank, and Colin is responsible for networks, platforms, cloud and workspace.

We uncover how a major retailer and a digital-first bank are using Google Workspace and Gemini to tackle everyday challenges, such as connecting large, distributed workforces and cutting the time leaders spend on long documents, while keeping privacy, governance and human accountability at the centre.

The discussion explores:

• The business problems that made AI a priority.
• Rules for rolling out AI in different industries.
• Patterns of usage across roles and responsibilities.
• Lessons on how to have a successful pilot programme for AI tools.

CCS Insight has produced a free companion report outlining the major highlights from the discussion and providing practical recommendations for organizations at all stages of the AI roll-out. Access the report here.