Susan and Cissy talk about a student with whom they have both worked.  The student had a significant change in behavior so the school was looking for a way to move things in a positive direction.  Cissy worked with the classroom and Susan worked with the family to come up with plans to help this student get back on track.  The classroom staff were very supportive and made changes to assist him.  His family was very receptive to things that could happen at home to make a change.  Have a listen and please stay for the question at the end.