Seen by his industry as a thought leader, we have a great conversation with Morgan Hertel, the Vice President of Technology, and Innovation of Rapid Response Monitoring Services. He lets us get up close and really see how he has continued to innovate within his company.

One of the first things we explore is Natural Language Processing (NLP) and how he applied it early on. At first the customer base was confused. They had little experience with voice enabled systems. Like many innovations, they had to experience it. Morgan takes us through this transition and the powerful new trends using voice and audio that are happening today and in the future.

Morgan is in the Audio and Intelligent Communications Working Group of the Security Industry Association (SIA).