Join Daniel Rayner and Dan O'Neill, BPM Advisor, Coach and Keynote Speaker, as they discuss the management of processes. Understand the importance of costs but also why just cutting costs is not the right figure to measure process success. Dan explains what "being agile" and "processes" have in common and how you can make sure that your mapped processes do not end on shelves collecting dust. Tune in for great advice on what you should emphasise when pitching BPM and how to make sure that processes are properly managed!