It's safe to say we all now know what a crisis situation is like. However, do we have the knowledge and understanding to play our part better than before? Our guest, author and consultant Jonathan Hemus, talks us through some of the biggest mistakes people make, as well as the critical success factors around crisis management. Listen to the end for how you could receive a free copy of Jonathan's award winning book Crisis Proof - essential reading for business leaders, risk consultants, safety managers, insurance underwriters or brokers or anyone else with a role to play.