Evidencia GA3-240202501-AA1-EV02. Audio

2977528


Guion: 

My name is Sandra Mejía, from the Comprehensive Customer Service training program, file number 2977528. The activity I am presenting is Evidence GA3-240202501-AA1-EV02 in audio format. I currently work in a telecommunications company in the Customer Service area. One of my main responsibilities is to attend to client requests, managing each case, following up and ensuring that it is resolved within the times established by Colombian law. To achieve this, I must review the PQRSF platform daily, after which I must refer each case to the corresponding area, I must carefully read the request to give an accurate response to the client and I must not overlook any details or response deadlines, since This could lead to significant fines for the company. I am also responsible for managing corporate collections, where I have to ensure that clients pay their invoices on time. I like to be attentive to what they may need, regardless of the area. In my work and academic context I must be responsible and organized to meet my tasks and deadlines. Additionally, I must show empathy and professionalism in customer service, as this improves customer satisfaction and loyalty. I must stay up to date on company policies and procedures to respond accurately and effectively.