Sean Thompson hosts Cecilie Kalhøj Kobbelgaard, Global Customer Journey Manager at Grundfos; Grace de Athayde, Journey Ops Lead & Product Owner at Pfizer; and Jakob Linde, Head of Digital CX Platforms at EWII. This episode explores how top organizations craft seamless, data-driven customer journeys. With insights from energy, pharma, and industrial sectors, the conversation highlights how journey operations, CX platforms, and digital personalization play a critical role in elevating user experience, driving engagement, and aligning customer needs with business objectives.

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