Host Sean Thompson engages in a thought-provoking discussion with leading experts shaping the future of customer journeys. Camilla Dahle, Head of Customer Experience - elD Solutions at IN Groupe, shares insights on building experience-first strategies. Grace de Athayde, Journey Ops Lead at Pfizer, explores operational excellence in journey design. Simon Bach Peters, Customer Journey Lead at Nordea, reveals practical approaches to driving transformation. Together, they highlight how organizations can align customer experience, innovation, and strategy to unlock new opportunities in journey management.