Have you noticed a dramatic shift in the way your clients want to interact with you practice? Are you struggling to communicate with them in a way that suits them but is logistically easy for your team? Your clients are becoming more tech savvy and are expecting the services they deal with to keep up.  So this week Jack examines the client experience with PetsApp’s Thom Jenkins, looking at how changes in pet owner demographics necessitates an evolution to suit this new generation.