We’re joined by Brett Frazer, VP of Customer Service at Sunbasket, for Another Cloud Podcast. Brett has built the customer service vision and scaled the organization from a simple M-F email support offering, to an omni-channel skills-based offering combining agent, AI, self service and gig talent focused on providing solutions where his customers need them most.

Tune in as Brett shares:

👉 His 5 A’s methodology to creating an amazing CX and Agent experience 
👉 How he uses empathy to drive results
👉 Why exceeding customer expectations is overrated
👉 What his experience can tell you about outsourcing support to a BPO