Welcome to this episode of "Exceeding Expectations" where we dive into the art of culture and experience design that keeps guests coming back. Join us for an informative episode of "Live with Sondra" featuring Phil Bruno, Chief Experience Officer of Treat ‘em Right Experiences, who brings decades of expertise in elevating visitor experience and empowering teams.

In this session, Phil will dive into:

• Evolving Visitor Expectations: How to design experiences that adapt to what guests want now and in the future.
• Culture-Loyalty Link: Why a strong internal culture is the foundation for outstanding guest satisfaction.
• Actionable Skills: Ways to boost employee performance and make work more fulfilling.
• Leaders Who Point North: How great leaders guide teams and set clear directions for success.
• Driving Loyalty: Creating purposeful experiences that keep guests returning and fuel sustainable growth.

Tune in for an inspiring session on mastering visitor experience, leadership, and culture in the attractions industry!

Connect with Phil Bruno: https://www.linkedin.com/in/philbruno/

Connect with Sondra Shannon: https://www.linkedin.com/in/sondrashannon/

🎤 Want to be a guest on our show? Apply here: https://forms.office.com/r/Y4kGTcaWw4