Customer support is often an afterthought. And the trend of replacing live support with AI often backfires. Quality, readily available customer support makes all the difference between happy clients… and ones who leave 1-star reviews. In my interview with Kendall Kunz, CEO and founder of Forms On Fire, he tells how his company became known for its superior support and what other B2B companies can do to improve theirs.

Connect with Kendall:

LinkedIn: https://www.linkedin.com/in/meetkendall/

Forms On Fire: https://www.formsonfire.com

Sailing With My Brother: https://sailingwithmybrother.com/

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