Guest expectations in a contactless experience have accelerated technology developments and how you can ensure you can continue to exceed guests’ expectations in the contactless world.

We discuss:

• Now the “big players” such as Apple are moving in, with the announcement of the room key for the wallet, what these advancements mean for the industry.
• How hotels can ensure they maintain ownership of the guest relationship throughout the customer journey.
• Will there still be individual solutions for the room key?
• What we can we expect in the future.