Horst Schulze, legendary co-founder and former president of the Ritz-Carlton Hotel Company shares how his humble beginnings in a small German village and the mentorship of an extraordinary maitre d’ shaped his lifelong philosophy of excellence, purpose, and high intent. Discover how his famous motto, “We are ladies and gentlemen serving ladies and gentlemen,” became the gold standard in hospitality and

leadership. Tune in for stories, practical wisdom, and the secret sauce behind building world-class teams and relationships—at work and at home.

Guest Links:

• Horst’s LinkedIn
• HorstSchulze.com
• Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Credits: Host: Lisa Nichols, Executive Producer: Jenny Heal, Marketing Support: Landon Burke and Joe Szynkowski, Podcast Engineer: Portside Media