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Title: 3 Top Leadership Priorities for Successful Digital Transformation
Date: Wednesday, Feb 14
Participants: Dave Horstein hosts Hannah Farley - Vice President of Advisory Services at Hitachi Solutions America

Dave & Hannah focus on key leadership priorities that are essential for successful digital transformation. The conversation revolved around three major aspects:

1. Prioritizing Digital Initiatives: Hannah highlights the importance of having a clear strategy. She emphasizes initiatives should align with an organization's overall vision and strategic objectives. She also warns against the common mistake of trying to execute multiple initiatives simultaneously, which often leads to none being completed effectively.
   1. Action Item: Leaders need to define the top three priorities for their organizations, understand how projects and priorities may overlap, and consider the impact on employees.Upskilling and Reskilling Employees:
2. Dave & Hannah discuss why preparing employees for changes that come with digital transformation is fundamental to success. 
   1. Action Item: Implement a process for upskilling and reskilling employees to fit into the new roles that emerge from digital transformation.
3. Adopting New Cutting-Edge Technology: The conversation highlights that simply communicating and training employees about new technology is not enough to ensure adoption. Hannah stresses the need for reinforcement and accountability measures to create sustainable change.
   1. Action Item: Development of effective training programs and the inclusion of behavioral reinforcement and accountability mechanisms in the digital transformation plan.

Overall, Dave & Hannah stress the importance of clear communication, effective training, and the need for accountability and reinforcement mechanisms to ensure the successful implementation of digital transformation initiatives.

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In this episode of "Exchanges," a podcast by Hitachi Solutions, host Brad Koontz talks with Jonathan Yundt, Industry Director, and Stuart Morris, Director of R&D, about the use of generative AI in the insurance industry. In the insurance sector, generative AI is used in various areas including marketing, sales, underwriting, operations, and claims. 

By conversing with data, insurance companies can analyze success rates based on different variables, speeding up processes such as claim processing and policy renewal.

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When it comes to AI initiatives for your enterprise and business leader decision-making, in the words of Stephen Covey, "First Thing's First."

As our Advisory experts Dave Horstein and Greg Gant unpack prioritization for AI initiatives, Gant puts it this way, "Center your prioritization around 'find my things, fix my things, and update my things,' which means look at areas where you're already working to improve your efficiencies.

You're not solving new issues, it's about solving existing and even age-old issues more efficiently and realize value more quickly. Start by identifying high-priority use cases.

Learn more in this episode of Exchanges with Hitachi Solutions, and don't miss our upcoming webinar on "Finding Your AI Onramp," which further explores this topic to help business decision makers map their way forward. 

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Join host Brad Koontz and Cybersecurity expert Michael Steel as they discuss the top trends in enterprise security and how to navigate them for your business. 
Our experts discuss their top 3 security concerns in 2024:

1. Ransomware attacks on critical infrastructure
2. Deepfakes and disinformation campaigns
3. Insider threats and identity breaches

To begin, let's dive deeper into each of these concerns:

1. Ransomware attacks on critical infrastructure - With cybercriminals increasingly targeting vital systems, organizations should be prepared for the potential impact of ransomware attacks on critical infrastructure. This involves not only securing IT networks but also investing in robust cybersecurity measures for operational technology (OT) systems.
2. Deepfakes and disinformation campaigns - The rapid advancement of AI and machine learning has led to the rise of deepfakes, synthetic media that can manipulate and deceive even experts. Businesses must be aware of the potential harm from deepfake-based disinformation campaigns and invest in countermeasures to detect and mitigate their impact on brand reputation and public trust.
3. Insider threats and identity breaches - Insider threats, whether intentional or accidental, pose a significant risk to organizations. As remote work becomes the norm, ensuring strong access management, user training, and monitoring of user behavior will be crucial in preventing and mitigating insider threats and potential identity breaches.

By taking proactive steps to address these security concerns, business leaders can help their organizations stay ahead of the curve and maintain a strong security posture in 2024 and beyond.

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In this Season 4 preview of Exchanges — Advisory Expert Dave Horstein engages in a "Man on the Street" Q&A about how we're helping customers make an impact with AI. 

Here are a few key takeaways: 

1. People First Approach to AI: The conversation emphasized the importance of a people-first approach when incorporating AI into businesses. It highlighted how AI can make employees more efficient, instead of replacing them. Investing in upskilling and reskilling their workforce alongside implementing AI should be a part of the organization's talent strategy.
2. Strategic Use of AI: The discussion stressed the need for businesses to use AI strategically to solve specific business challenges rather than just adopting AI for the sake of it. It's essential to align AI initiatives with the business strategy and focus on the value it can bring to the organization, such as increasing operational efficiency, reducing human error, and providing cost savings.
3. Leveraging AI for Business Transformation: The conversation provided examples of how AI can drive positive outcomes. It highlighted the use of AI in automating data entry from unstructured data, enhancing the customer service experience, and providing a knowledge base for easy access to enterprise data. The conversation encouraged business leaders to consider these use cases when planning their AI transformations.

Successful integration of AI in businesses depends on aligning it with business strategy, focusing on enhancing employees' skills, and leveraging AI to solve real business issues.

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AI has moved beyond the stage of experimentation and is now being used to optimize business processes. Organizations are identifying and evaluating use cases and investing significant time and resources. Learn more in this special year-end edition of Exchanges —a podcast by Hitachi Solutions.

Hosted by Advisory expert Dave Horstein with Hitachi Solutions COO Jerry Hawk

"Consider the societal implications of AI and how it can be used to improve the quality of human life."
—Jerry Hawk

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Advisory Services Host Dave Horstein leads a thought leadership discussion on not only how to define digital transformation moving forward, but how to navigate and communicate throughout the process.

Tying together organizational strategy with sustainability is always tricky for leadership as companies work to build effective modernization plans for their business model.  

While ensuring people & process are at the center of the strategy is key — understanding & communicating WHAT digital transformation means for everyone is paramount… especially in this Era of AI … 

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In this episode of the Exchanges podcast, hosts Adam Piercy and Jonathan Yundt discuss the concept of Invisible CRM and how it can revolutionize the way businesses approach customer relationship management. They dive into the methodology behind Invisible CRM, focusing on understanding people, processes, and data before diving into technology.

Adam and Jonathan discuss the importance of defining personas, uncovering hidden processes, and ensuring quality data to drive successful CRM implementations - emphasizing the need for meeting users where they work and delivering information in the most effective way. 

Key takeaways from this episode include:

1. Adopt a mindset of understanding people, processes, and data before implementing technology.
2. Meet users where they work by surfacing information when, where, and how they need it.
3. Focus on extensibility rather than customization to leverage the full potential of CRM platforms.

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In this episode, we explore the intersection of AI and sustainability within the fashion and retail industries. With expert insights from Deb Marotta of Hitachi Solutions and Kimberly Morgan of K3, we discuss strategies, technologies, and trends aimed at creating a more sustainable future.

Host: Dave Horstein

Guests: 

Deb Marotta, VP, Industry Strategy

Kimberly Morgan, VP, NA & Global Partner Lead at K3

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For Quebec Law 25, the time is now for business leaders to take action to secure their data for governance & compliance to avoid penalties in the future. 

For your people, process & technology, you will learn:

• Law 25 background — what is the "right to be forgotten?"
• Key milestones 
• How to prepare for next compliance requirement(s) through data management & governance
• Expert-led suggestions for next steps

Learn more through this expert-led discussion with Hitachi Solutions hosted by Brad Koontz with Jay Tsang and Alexandre Crespo-Perez.

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